Refund policy

At Matrix, we take great care to ensure the quality, safety, and integrity of every product we offer. Due to the nature of dietary supplements and wellness products, all sales are final. For the safety of our customers, we do not accept returns or offer refunds on any purchases.

No Returns or Exchanges

We cannot accept returned items, opened or unopened, as we cannot resell or re-stock products once they leave our facility.

No Refunds

Because all sales are final, we do not issue refunds for any reason, including dissatisfaction with product results or delayed shipments outside of our control.

Order Accuracy

Please review your order carefully before submitting. If you believe you received an incorrect item or there is an issue with your order, contact us within 48 hours of delivery so we can assist.

Damaged or Defective Items

If a product arrives damaged or defective, please contact us within 48 hours with photos so we can evaluate the issue and make it right where appropriate.

Questions?

For support or questions regarding your order, please reach out to our team at info@matrixbyproffer.com.